“From the beginning, I understood the importance of communicating and supporting people who use the system. After all, the system is there to support and simplify their everyday jobs. Getting the end-users onboard and empowering them during a what-could-be-a-stressful-for-them system upgrade was essential. Picture this - none of the employees witnessed the system upgrade in 7 years. All of that and more had to be accounted for to ensure the smooth upgrade in a strictly defined timeframe,”

“On top of that, the mentioned system integrates with multiple SAP and non SAP applications and business processes. That means that the environment contains tens of thousands of custom lines of code, which emerged over the years to address the constantly evolving business needs specific to clinical trials. In addition, the Clinical Trial Management System is highly personalised for the client’s business needs. Therefore, the team dedicated to the project had to upgrade the SAP ERP system from EHP5 to EHP8, thus skipping through a few versions at once. To begin with, the CTMS solution had not been upgraded since 2014. and there were numerous details to account for during the SAP-based system upgrade.

*from the project discovery summary in September 2021 to deployment in late December. The mentioned system is being used worldwide by over a thousand employees who manage broadly defined logistics processes - including demand forecasting, manufacturing, quality management, packaging, labelling, and shipments of medicines and placebos.

The team conducted over 2,000 tests to confirm that all functionalities and business processes continue working as expected. Testing and quality assurance were the biggest and most complex stages of the project. Marceli Sypień, the Project Manager at Seargin, who, together with the Project Manager from the client’s site, worked on the system upgrade, explains. Being stuck with the EHP5 version of SAP prevented the client from launching new business functions,” 'The upgrade was essential to improving the system performance and security, and to enable further system enhancements. Prior to the project, the last update of the CTMS dated back to 7 years ago. The project was even finalized two days earlier than initially planned. The results? A 4-months project* passed all the technical tests at the first release and was approved by the system users in 18 countries. Seargin team took responsibility for the technical upgrade of the Clinical Trial Management System (CTMS), built on the SAP ERP. A leader in biotechnology extended the IT Services partnership with Seargin to yet another project.

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